General FAQs

Can I cancel my order after I've made a purchase?

Yes! We offer immediate order cancellation between 24 and 48 hours of your order being placed.

Your order will be cancelled and refunded in full as soon as we get your request as long as your order has not been shipped.

 

What types of Payment methods do you accept?


What are your shipping options?

Currently, we only offer these shipping options via USPS

  • First Class Mail
  • First Class Package
  • Priority Mail
  • Priority Mail Express


What if the item I ordered arrives broken or damaged?

We’ll make it up to you. You can request a refund, or store credit.

Please contact us at contact@theprintalley.net


Where do you ship from?

We ship out from Garden Grove, California, USA


I am missing items from my order or the order I received is incorrect

Don't worry! We’ll make sure to send you the missing order or the correct order.

Please contact us at contact@theprintalley.net and include the following info:

  • Full Name.
  • Order Number.
  • Photo of Order Received.
  • Photo of Order Form.